Frequently asked questions

Exclusive, tailor-made private tours and cultural experiences across Tokyo and Kyoto — from hidden cultural gems and master artisans to referral-only dining rooms that don't open their doors to the public, each designed from scratch around your interests.

Start by filling out the inquiry form to check availability. We'll have a brief video call to get to know each other, and a secure payment then confirms and holds your dates. From there, I craft your custom itinerary and arrange every reservation.

Yes — every tour is private, so the experience is more personal, intimate, and entirely tailored to you.

I keep groups small — up to 6 guests — so every experience stays personal and intimate. Larger parties can sometimes be considered depending on the occasion, so please inquire.

Guiding, a tailored itinerary, reservations I arrange on your behalf, and any special activities. Guests cover their own meals; if I join an activity with you, guests cover my portion. Hotels and transportation are not booked by Elevate.

I don't book these directly, but I'm always happy to recommend the best options for your trip. Hotels and transport stay yours to arrange, with my guidance.

Through years of relationships, I have access to tables that are all but impossible to book on your own — venues that take no public reservations, or that welcome guests by referral or introduction only, alongside the hard-to-book rooms that don't accept bookings in English. Where a venue requires it, reservations follow that venue's own terms, which are passed through to you — so your booking is protected and clear.

The earlier, the better — I'd suggest reaching out at least two months ahead, and sooner still whenever you can. The most sought-after experiences and reservations open their books well in advance, so the more lead time I have, the more I'm able to secure for you. You're always welcome to reach out closer to your dates too — within a month or so certain bookings become less certain, though it often still comes together, especially for shorter days of guidance. When in doubt, just ask and I'll tell you honestly what's possible.

Absolutely. Note any dietary restrictions in the preference questionnaire and I'll adjust your itinerary and reservations accordingly.

More than 7 days before your tour: 50% refund. Within 7 days of your tour: no refund. Flexible rescheduling within a reasonable time frame can often be arranged.

I'll confirm availability for your requested dates and personally follow up. Every inquiry is read and answered by me personally — usually within a few business days, and occasionally longer during busier stretches.

The best way to reach me is through the inquiry form or by email at erika@elevatetokyo.com. Business hours are Monday–Friday, 9 AM–6 PM JST.