Privacy Policy

Last updated: September 2026

Elevate, operated by 株式会社ELEVATE (ELEVATE K.K.) (“Elevate,” “we,” or “us”), respects your privacy. This policy explains what information we collect through elevatetokyo.com and how we use it.

Information we collect

When you submit an inquiry, we collect the details you choose to share — such as your name, email address, travel dates, party size, interests, and message. If you proceed to a booking, payment is handled by our payment provider, Stripe; we never see or store your full card details.

How we use your information

We use your information solely to respond to your inquiry, plan and deliver your experience, arrange reservations on your behalf, and communicate with you about your trip. We do not sell, rent, or trade your personal information.

Sharing

We share only what is necessary to arrange your experience — for example, a reservation detail passed to a restaurant or venue — and with the trusted providers that help us operate, such as our payment processor (Stripe) and our website and form host (Netlify).

Data retention

We keep inquiry and booking records for as long as needed to provide our services and to meet legal, tax, and accounting requirements.

Your choices

You may request access to, correction of, or deletion of your personal information at any time by emailing erika@elevatetokyo.com.

Cookies

Our site uses only the minimal cookies necessary for it to function properly. We do not use invasive advertising trackers.

Contact

Questions about this policy? Email erika@elevatetokyo.com.