Last updated: July 2026
These terms govern the private travel planning, experiences, and hosting services provided by Elevate. By booking with us, you agree to the following.
All inquiries are subject to availability. A booking is confirmed only once a deposit has been received to hold your dates. Until then, your dates are not reserved.
Each itinerary is quoted individually based on the experience you request, and presented as a single fee for the services Elevate provides, rather than a list of parts. Payment is processed securely through Stripe.
Guiding, a tailored itinerary, and the reservations Elevate arranges on your behalf. Guests cover their own meals; where Erika joins an activity with you, guests cover her portion. Hotels and transportation are not booked by Elevate, though we’re glad to advise.
Certain venues require their own terms, which are passed through to you at the time of booking so your reservation is clear and protected.
More than 7 days before your booking: 50% refund. Within 7 days: no refund. Flexible rescheduling within a reasonable time frame can often be arranged. We recommend travel insurance.
Elevate acts as your planner and host. Participation in any activity is at your own discretion and risk. We are not responsible for the acts, errors, or omissions of independent third-party providers beyond our reasonable control.
These terms are governed by the laws of Japan.
Questions? Email erika@elevatetokyo.com.