Last updated: July 2026
These terms govern the private travel planning, experiences, and hosting services provided by Elevate. By booking with us, you agree to the following.
All inquiries are subject to availability. A booking is confirmed only once a secure payment has been received to hold your dates. Until then, your dates are not reserved.
Each itinerary is quoted individually based on the experience you request, and presented as a single, all-inclusive fee for the services Elevate provides. Payment is processed securely through Stripe.
Private hosting, a tailored itinerary, and the reservations Elevate arranges on your behalf. Guests cover their own meals; where your host joins an activity with you, guests cover the host’s portion. Hotels and transportation are not booked by Elevate, though we’re glad to advise.
Restaurants, venues, and other providers set their own terms, which are passed through to you at the time of booking. These reservations are made on your behalf and, once confirmed, remain your responsibility.
Elevate’s service fee: cancel more than 7 days before your booking for a 50% refund; within 7 days, the service fee is non-refundable. Flexible rescheduling within a reasonable time frame can often be arranged.
Third-party cancellation fees. Restaurants, venues, and other providers set their own cancellation policies, and many charge for late cancellations, same-day changes, or no-shows. Any such fees — including for reservations cancelled on the day — are the client’s responsibility and are payable in addition to Elevate’s service fee. We strongly recommend comprehensive travel insurance.
Elevate acts solely as your planner and host. Participation in any activity, meal, or experience is entirely at your own discretion and risk. To the fullest extent permitted by law, Elevate and its host are not liable for any illness, injury, accident, loss, damage, delay, or additional expense suffered by any guest, however arising, before, during, or after an experience. We are likewise not responsible for the acts, errors, or omissions of independent third-party providers — restaurants, venues, drivers, artisans, and the like — who operate under their own terms and beyond our reasonable control.
Each guest is responsible for holding their own valid travel, medical, and personal insurance covering the full duration of their trip — including trip cancellation, illness, injury, and personal belongings. Guests are responsible for ensuring they are fit to take part in the activities they choose, and for disclosing any relevant health considerations in advance. Elevate does not provide insurance of any kind.
These terms are governed by the laws of Japan, and any dispute arising from them falls under the exclusive jurisdiction of the courts of Tokyo, Japan.
Questions? Email erika@elevatetokyo.com.